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Since first Live Chat Software release in 1995 the software evolved into a standard customer service tool for most of the e-Commerce sites on the internet.
It is convinient, friendly and safe tool to help customers in a timely and efficient manner.
The technology used by Live Chat Software providers has evolved as well and most of Live Help software providers now offer LiveCall(Click2Call) and other technologies integrating Live Chat with VoIP.
There are many companies on the internet which offer Live Chat solution. Here are the factors we recommend paying attention to while choosing Live Chat Software Provider for your company:
- Technology: Ask which technology does the software utilize? (newest .NET 2.0-3.0 or Java are preferred)
- Support: Ask about support options, make sure that there is someone always available during your business hours to help you resolve issues or concerns arising while using the software
- Uptime guarantee: Find a company with 100% uptime. It is tough but possible.
- Features: the company you choose must have the following features - Live Chat, LiveCall(Request a Call), proactive chat invitations, complete customization options, easy integration, GEO Location, Operator to Operator chats. The company you choose better have the following features: Trouble Ticket management and Knowledge Base management.
We recommend ZaZaChat Live Chat Software
ZaZaChat ™ has been developed and published by ZaZa Network, Inc - a web company located in Philadelphia area. ZaZaChat has all of the features mentioned above plus more. Friendly staff, great software and on-demand installation services. ZaZaChat software is a hosted software with 100% Uptime guarentee.
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Live Chat Software can help your company succeed and beat your competition. Timely customer service is the most important aspect of any business.
Call ZaZaChat today at 866-567-ZAZA or visit the web site to sign up at ZaZaChat.com
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Live Chat
Live Chat technology is based on text chat, similar to instant messaging like ICQ.
It also allows web visitors monitoring in real time, providing geographical location, visited pages and referral information
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